The biggest Ghanaian mobile money provider, Mobile Money Limited (MTN MoMo), claims that a self-service option for client improper transfer reversals is now being created.
Self-service reversal makes it simple for customers who make mistakes with their mobile money transfers to correct them.
The issue could be brought on by a transfer to the wrong mobile wallet or a transfer of more money than the sender anticipated.
The smaller telco-based mobile money providers Vodafone and AirtelTigo have each allowed self-reversal on their *110# short codes to avoid the scenario where the recipient of such improper transfers cashes out the money.
MTN, the biggest mobile money service provider and the one whose customers fraudsters target most, has a time-consuming process for correcting erroneous transfers, nevertheless.
Source: GhanaFeed.com